Give the issue a home
Open a private ticket from your firm portal. Describe the issue and choose its category and priority so the support conversation has a clear starting point.
DocketPeak / Support & transparency
Support you can follow.
Control you keep.
Your firm deserves a clear way to get help. DocketPeak brings private support tickets, public service status and optional, customer-approved screen sharing into the working experience.
Configured around your firm’s services, people and processes.
The workflow, considered
From the first report to the resolution.
Follow the progress
Keep replies, ticket status and the recorded resolution together. Return to the history when you need the context again.
Show what you choose
When a screen share would help, approve the request and choose the tab, window or screen to show one authorized support viewer. Stop sharing whenever you choose.
A closer look
Transparency belongs in the product.
Check public service status and incident updates, then use a private support ticket for help with your workspace. A visible ticket history and recorded resolution give your team something concrete to follow. Feature requests use the same private support conversation. Accepted requests move through focused development, validation and release, with progress updates. Delivery timing depends on scope.
- Check system status without signing in.
- Review ticket replies, status and resolution in your portal.
- See screen-share participants and session times in the ticket history.
- Fast, request-led feature rollouts, with scope-dependent delivery timing.
Before you explore
Who controls a support screen share?
You do. Only the requester can approve capture and choose what to share through the browser. Support has view-only access, with no remote control, audio, camera or DocketPeak recording. You can stop sharing at any time. Screen sharing requires a compatible browser and network connection.
Start with the way you work.
Talk with the DocketPeak team about the right configuration for your practice.